Return & Refund Policy

Last Updated: [DATE]

At [STORE NAME], we take the quality and freshness of our fish seriously. Because our products are fresh, perishable food items, they cannot be returned once delivered.

Please read the following policy carefully before placing your order.

1. All Fresh Fish Orders Are Non-Returnable

Fresh fish and other perishable seafood products purchased from [STORE NAME] are non-returnable and cannot be returned after delivery.

For food safety and hygiene reasons, we cannot accept returned fish or resell products once they have left our store and been delivered to a customer.

Therefore, we do not accept returns due to:

• Change of mind
• Ordering the wrong quantity
• Personal preference after delivery
• Not liking the selected fish
• The customer being unavailable to receive the order
• Improper storage after delivery

Please carefully review your order before completing your purchase.

2. When Can You Request a Refund or Resolution?

Although our products are non-returnable, we want you to receive the quality and items you ordered.

If you receive:

• The wrong fish or product
• The wrong quantity
• A missing item
• An order that has been damaged during delivery
• Fish that has a serious quality or freshness issue at the time of delivery

please contact us as soon as possible after receiving your order.

We will review the issue and, where appropriate, provide a suitable resolution, which may include a replacement, refund, or other solution at our discretion and subject to the circumstances.

3. How to Report a Problem

If there is a problem with your order, please contact us within [TIME LIMIT: e.g., 2 hours] of delivery.

Contact us at:

Phone: [PHONE NUMBER]
Email: [EMAIL ADDRESS]
WhatsApp: [WHATSAPP NUMBER]

When contacting us, please provide:

• Your order number
• Your name and contact number
• A description of the problem
• Photographs or videos of the product/package, where applicable

Because fresh fish is perishable, reporting an issue promptly helps us investigate the problem and provide the appropriate resolution.

4. Refunds

If we approve a refund, the refund amount and method will depend on the circumstances of the order and the payment method used.

Where applicable, refunds will generally be processed to the original payment method.

The time taken for the amount to appear in your account may depend on your bank, payment provider, or other financial institution.

For cash-on-delivery orders, refunds may be provided through an appropriate method agreed with the customer.

5. Order Cancellation

Because we prepare fresh fish specifically for each order, cancellation requests should be made as early as possible.

Cancellation before processing:
[INSERT YOUR CANCELLATION RULE]

Cancellation after the order has been prepared or dispatched:
[INSERT YOUR CANCELLATION RULE]

Once an order has been prepared or dispatched, cancellation may not be possible.

6. Incorrect Delivery Address

Customers are responsible for providing an accurate and complete delivery address and contact information.

If an order cannot be delivered because the address provided is incorrect or our delivery agent cannot reach the customer, please contact us immediately.

Any resolution in such circumstances will depend on whether the order can safely be redelivered.

7. Quality and Freshness Concerns

Our fish is prepared and packed with care before being sent for delivery.

If you believe that the fish you received has a genuine quality or freshness issue, do not consume the product. Contact us immediately so that our team can assess the issue and determine the appropriate resolution.

We may request photographs, videos, or other information to help us investigate the complaint.

8. Non-Returnable Items

The following items are non-returnable:

• Fresh fish
• Fresh seafood
• Cut and cleaned fish
• Prepared seafood products
• Any other perishable food products sold by [STORE NAME]

For hygiene and food-safety reasons, these products cannot be returned after delivery.

9. Our Commitment to You

At [STORE NAME], our goal is to provide fresh, carefully selected, neatly cut, and properly packed fish delivered conveniently to your doorstep.

If something goes wrong with your order, please contact us promptly. We will review the situation fairly and work with you to find an appropriate solution.

10. Contact Us

For questions regarding returns, refunds, cancellations, or an issue with your order, please contact:

[STORE NAME]
[BUSINESS ADDRESS]

Phone: [PHONE NUMBER]
Email: [EMAIL ADDRESS]
WhatsApp: [WHATSAPP NUMBER]

We appreciate your understanding that, because we deal with fresh and perishable food, all fresh fish and seafood orders are non-returnable.

Fresh food deserves fresh handling — and we are committed to getting it right.